Privacy and data security.
At airberlin data protection and security plays an important part. Our guidelines for the protection of your personal data are set out below. Please read the following information carefully.
Airberlin's data protection policy.
airberlin respects your privacy. Our company gathers, stores and utilises personal data worldwide in strict accordance with the law. We only use your information with your agreement to support and extend our business relations with your, e.g. to process your flight booking and to offer you additional services or to send you special offers and information about products, services or the company. We do not sell your personal data to third parties. We only pass on personal data in accordance with statutory requirements and with your agreement to companies that do not belong to airberlin if those companies undertake to comply with our contractual obligations to you and endorse our data protection policy. You can contact airberlin at any time if you have any queries or suggestions relating to our data protection policy. Equally you can contact airberlin at any time to find out which personal data the company has stored about you and to have such data corrected or deleted accordingly. It is our aim to ensure maximum security and confidentiality.
The personal information stored by airberlin.
Airberlin requires only certain personal details. This is information that is required to process your flight booking or your data as part of our topbonus loyalty scheme, to provide services, to respond to your enquiries, to help you with technical problems or to contact you on request.
airberlin may, with your agreement, record data relating to the following processes:
Logging in to www.airberlin.com
Booking a flight
Registering for topbonus, our customer loyalty scheme
Requesting a quote for products and/or services
Booking/purchasing products and/or services
Sending us an e-mail message
Asking for help from our service team or our webmaster etc.
Completing an enquiry on a web page or wishing to have queries answered by telephone
Submitting your feedback as part of an online survey
Taking up special offers
Subscribing to our Newsletter
For such processes you might be required to provide us with the following details: Name, address, e-mail address, telephone number, transaction-related data such as credit card details, banking details and other information required to process your flight booking or for services and/or for ordering services or requesting a quote.
airberlin will use your personal data only for specific and predefined purposes.
Your data will be treated in confidence and stored and used only for the general purposes set out below or other purposes permissible in accordance with the law as it stands.
Processing your flight booking or providing the requested services
Complying with product and service requests
Contact with you
Newsletter, mailing lists, enquiries
If you wish, we (or our airberlin partner companies) will send you information about our wide range of products and services or draw your attention to special offers that might be of interest. Such items of information may include references to special offers, new products and new services. This direct advertising is sent out only by airberlin (or by third-party companies acting on behalf of airberlin). If you are no longer interested in receiving such information from us, you can unsubscribe to the Newsletter at any time by visiting www.airberlin.com. Simply enter your e-mail address in the "Unsubscribe to Newsletter" section. You will not receive any further e-mails from us.
When your personal data are passed on by airberlin
Your data may be passed on to other departments, employees or airberlin partner who provide services on behalf of airberlin. These can include service providers, marketing partners or financial institutes. In doing so, airberlin will ensure that these details are used only with your agreement for services carried out by the relevant persons or companies on behalf of airberlin and that these details are treated confidentially.
Beyond this, airberlin will only pass on your personal data to the extent permitted by law, if required by a court or official order, or to ensure that we fulfil our statutory obligations.
airberlin will only pass on your data to outside companies for marketing with your prior agreement.
Personal information about you (e.g. name, address and telephone number) or information about your flight bookings will not be passed on or sold to outside companies for their marketing or advertising purposes without your agreement.
Transfer of passenger information related to flights between the European Union and the United States
In accordance with an International Agreement » between the European Union and the United States, Air Berlin transfers to the US Department of Homeland Security (DHS) certain travel and reservation data (PNR) about passengers flying between the European Union and the United States.US authorities use this information for preventing and combating terrorism and other transnational serious crimes. These and other data may also be used for checking against lists of passengers raising aviation security concerns.The information will be retained for fifteen years and may be shared with other authorities. Information related to a specific case or investigation can be kept longer until the case or investigation is archived.Further information on Submitting passenger details to US authorities »
Your rights
On request we will provide you within a reasonable period with information about the data stored about you, the purpose of storage as well as the possible recipients or types of recipients. On written request and within a reasonable period we will also correct, delete and/or block personal information for further processing if such information is shown to be factually incorrect, incomplete or irrelevant for processing.
Internet commerce
On our website www.airberlin.com you can select different options to protect credit card details, name, address, e-mail and other information provided by you. airberlin will take the utmost care to ensure that customer data are stored securely. airberlin uses SSL encryption as part of its standard browser security measures. If you do not wish to enter your credit card details when booking a flight, you can call our Service Centre to make a telephone booking.
Individualisation and cookies
New technologies allow us to personalise our website for every customer. airberlin uses cookies to find out which services and information might be of interest to you and to improve the user-friendliness of our website.
Data is collected and stored on this website using technologies supplied by etracker GmbH (www.etracker.com). Usage profiles can be created from these data under a pseudonym. Cookies may be used for this purpose. Cookies are small text files that are stored locally in the cache of the website visitor’s internet browser. Cookies allow the internet browser to be recognised. The data gathered with the aid of etracker technologies are not used to personally identify the visitor to the website and are not merged with personal details via the pseudonym carrier without the express permission of the individual concerned. Permission to collect and store data may be revoked » at any time with future effect.
Other sites
Please be aware that other websites, including those that can be accessed via our site, e.g. by hyperlink, may also record personal data. Our data protection policy does not cover the data protection practice of these external websites linked to www.airberlin.com or other websites.
At airberlin data protection and security plays an important part. Our guidelines for the protection of your personal data are set out below. Please read the following information carefully.
Airberlin's data protection policy.
airberlin respects your privacy. Our company gathers, stores and utilises personal data worldwide in strict accordance with the law. We only use your information with your agreement to support and extend our business relations with your, e.g. to process your flight booking and to offer you additional services or to send you special offers and information about products, services or the company. We do not sell your personal data to third parties. We only pass on personal data in accordance with statutory requirements and with your agreement to companies that do not belong to airberlin if those companies undertake to comply with our contractual obligations to you and endorse our data protection policy. You can contact airberlin at any time if you have any queries or suggestions relating to our data protection policy. Equally you can contact airberlin at any time to find out which personal data the company has stored about you and to have such data corrected or deleted accordingly. It is our aim to ensure maximum security and confidentiality.
The personal information stored by airberlin.
Airberlin requires only certain personal details. This is information that is required to process your flight booking or your data as part of our topbonus loyalty scheme, to provide services, to respond to your enquiries, to help you with technical problems or to contact you on request.
airberlin may, with your agreement, record data relating to the following processes:
Logging in to www.airberlin.com
Booking a flight
Registering for topbonus, our customer loyalty scheme
Requesting a quote for products and/or services
Booking/purchasing products and/or services
Sending us an e-mail message
Asking for help from our service team or our webmaster etc.
Completing an enquiry on a web page or wishing to have queries answered by telephone
Submitting your feedback as part of an online survey
Taking up special offers
Subscribing to our Newsletter
For such processes you might be required to provide us with the following details: Name, address, e-mail address, telephone number, transaction-related data such as credit card details, banking details and other information required to process your flight booking or for services and/or for ordering services or requesting a quote.
airberlin will use your personal data only for specific and predefined purposes.
Your data will be treated in confidence and stored and used only for the general purposes set out below or other purposes permissible in accordance with the law as it stands.
Processing your flight booking or providing the requested services
Complying with product and service requests
Contact with you
Newsletter, mailing lists, enquiries
If you wish, we (or our airberlin partner companies) will send you information about our wide range of products and services or draw your attention to special offers that might be of interest. Such items of information may include references to special offers, new products and new services. This direct advertising is sent out only by airberlin (or by third-party companies acting on behalf of airberlin). If you are no longer interested in receiving such information from us, you can unsubscribe to the Newsletter at any time by visiting www.airberlin.com. Simply enter your e-mail address in the "Unsubscribe to Newsletter" section. You will not receive any further e-mails from us.
When your personal data are passed on by airberlin
Your data may be passed on to other departments, employees or airberlin partner who provide services on behalf of airberlin. These can include service providers, marketing partners or financial institutes. In doing so, airberlin will ensure that these details are used only with your agreement for services carried out by the relevant persons or companies on behalf of airberlin and that these details are treated confidentially.
Beyond this, airberlin will only pass on your personal data to the extent permitted by law, if required by a court or official order, or to ensure that we fulfil our statutory obligations.
airberlin will only pass on your data to outside companies for marketing with your prior agreement.
Personal information about you (e.g. name, address and telephone number) or information about your flight bookings will not be passed on or sold to outside companies for their marketing or advertising purposes without your agreement.
Transfer of passenger information related to flights between the European Union and the United States
In accordance with an International Agreement » between the European Union and the United States, Air Berlin transfers to the US Department of Homeland Security (DHS) certain travel and reservation data (PNR) about passengers flying between the European Union and the United States.US authorities use this information for preventing and combating terrorism and other transnational serious crimes. These and other data may also be used for checking against lists of passengers raising aviation security concerns.The information will be retained for fifteen years and may be shared with other authorities. Information related to a specific case or investigation can be kept longer until the case or investigation is archived.Further information on Submitting passenger details to US authorities »
Your rights
On request we will provide you within a reasonable period with information about the data stored about you, the purpose of storage as well as the possible recipients or types of recipients. On written request and within a reasonable period we will also correct, delete and/or block personal information for further processing if such information is shown to be factually incorrect, incomplete or irrelevant for processing.
Internet commerce
On our website www.airberlin.com you can select different options to protect credit card details, name, address, e-mail and other information provided by you. airberlin will take the utmost care to ensure that customer data are stored securely. airberlin uses SSL encryption as part of its standard browser security measures. If you do not wish to enter your credit card details when booking a flight, you can call our Service Centre to make a telephone booking.
Individualisation and cookies
New technologies allow us to personalise our website for every customer. airberlin uses cookies to find out which services and information might be of interest to you and to improve the user-friendliness of our website.
Data is collected and stored on this website using technologies supplied by etracker GmbH (www.etracker.com). Usage profiles can be created from these data under a pseudonym. Cookies may be used for this purpose. Cookies are small text files that are stored locally in the cache of the website visitor’s internet browser. Cookies allow the internet browser to be recognised. The data gathered with the aid of etracker technologies are not used to personally identify the visitor to the website and are not merged with personal details via the pseudonym carrier without the express permission of the individual concerned. Permission to collect and store data may be revoked » at any time with future effect.
Other sites
Please be aware that other websites, including those that can be accessed via our site, e.g. by hyperlink, may also record personal data. Our data protection policy does not cover the data protection practice of these external websites linked to www.airberlin.com or other websites.
No comments:
Post a Comment